Refund Policy

Thanks you for choosing DOCDIT for your Telemedicine Services supported by Graceland Family Care, a Texas based Clinic with over 10 years operation experience.

If you pay for a consultation on and you did not receive a physician consultation, we guarantee a full refund for such payments within 14 days. You will also get a full refund if you paid and then decide to cancel your appointment before you are consulted by the physician. In either case you must make a report within 96 hours by calling 830 876 5055 (9 am to 5 pm CST) and speaking with our clinic staff to initiate the refund process. Refunds are not available to patients who have already completed their consultations with a physician and, for patients who did not receive a particular prescription request from a physician. In the last case call our support team to assist you to speak with the doctor for clarifications. All refunds will be returned to the same mode used for the payment.

DOCDIT guarantees you a quality health care service.

If you have any additional questions or would like to request a refund, feel free to contact us.